The Role of Mindfulness in Mitigating the Negative Consequences of Technostress

Author: Athina Ioannou1, Mark Lycett2, Alaa Marshan3
1 Surrey Business School, University of Surrey, Guildford, UK.
2 School of Management, Royal Holloway, University of London, London, UK.
3 Department of Computer Science, Brunel University London, Uxbridge, UK.
Conference/Journal: Inf Syst Front
Date published: 2022 Jan 26
Other: Special Notes: doi: 10.1007/s10796-021-10239-0. , Word Count: 159

IT offers significant benefits both to individuals and organisations, such as during the Covid-19 pandemic where technology played a primary role in aiding remote working environments; however, IT use comes with consequences such as 'technostress' - stress arising from extended use of technology. Addressing the paucity of research related to this topic, in this study, we examine the role of mindfulness and IT mindfulness to both mitigate the impact of technostress and alleviate its negative consequences; revealing that mindfulness can reduce technostress and increase job satisfaction, while IT mindfulness can enhance user satisfaction and improve task performance. Moreover, our work sheds light on the under-researched relationship between mindfulness and IT mindfulness; showing that the latter has a stronger influence on IT related outcomes; revealing the valuable role of mindfulness and IT mindfulness in the workplace and offering important implications to theory and practice.

Keywords: Cluster analysis; Mindfulness; Organisational settings; Performance; Technostress.

PMID: 35095332 PMCID: PMC8790950 DOI: 10.1007/s10796-021-10239-0