A Curriculum to Increase Empathy and Reduce Burnout

Author: Mariah A Quinn1, Lisa M Grant1, Emmanuel Sampene1, Amy B Zelenski2
Affiliation: <sup>1</sup> University of Wisconsin School of Medicine and Public Health, Madison, Wisconsin. <sup>2</sup> University of Wisconsin School of Medicine and Public Health, Madison, Wisconsin, zelenski@medicine.wisc.edu.
Conference/Journal: WMJ
Date published: 2020 Dec 1
Other: Volume ID: 119 , Issue ID: 4 , Pages: 258-262 , Word Count: 231

Empathy is essential for good patient care. It underpins effective communication and high-quality, relationship-centered care. Empathy skills have been shown to decline with medical training, concordant with increasing physician distress and burnout.

We piloted a 6-month curriculum for interns (N = 27) during the 2015-2016 academic year at the University of Wisconsin-Madison. The course included: (1) review of literature on physician well-being and clinical empathy, (2) instruction on the neurobiology of empathy and compassion, (3) explanation of stress physiology and techniques for mitigating its effects, (4) humanities-informed techniques, and (5) introductions to growth mindset and mindful awareness. To measure effectiveness, we compared empathy and burnout scores before and after the course.

The course was well-attended. Intern levels of burnout and empathy remained stable over the study period. In multivariable modeling, we found that for each session an intern attended, their emotional exhaustion declined by 3.65 points (P = 0.007), personal accomplishment increased by 2.69 points (P = 0.001), and empathic concern improved by 0.82 points (P = 0.066). The course was well-liked. Learners reported applying course content inside and outside of work and expressed variable preferences for content and teaching methods.

Skills in empathic and self-care can be taught together to reduce the decline of empathy and well-being that has been seen during internship. In this single-center pilot, resident physicians reported using these skills both inside and outside of work. Our curriculum has the potential to be adopted by other residency programs.

PMID: 33428836